Shop Goals Episode 3 | Talking to Customers

Charles Sanville has a national reputation for being known as “The Humble Mechanic.” So it pains him to say it, but yeah, he’s heard it. And maybe even said it: What’s wrong with customers?

Charles said he learned to work through his frustrations by understanding that people don’t eat and breathe machinery the way he does. He also set out to improve the customer-to-mechanic reputation by writing and blogging about it—making his YouTube tutorials one of the most respected in the industry.

Build the Best Shop on the Block. Three mechanics. Two generations. One awesome garage. We brought together the best new- and old-school mechanics to talk about how to build the auto repair shop on the block, and how to keep it running. From dying dipsticks, dealing with customers and the best car diagnostic tools, get their best tips and info to inspire your own shop goals. Find more episodes at

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June 20, 2019 at 03:38AM
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